FREQUENTLY ASKED QUESTIONS 

FREQUENTLY ASKED QUESTIONS

WHAT IS AN ESCAPE ROOM?

An escape room is a physical adventure game. Players are "locked" in an escape room, and are required to use elements of the room to solve a series of puzzles within the allotted time limit in order to escape.

I'VE BEEN TO AN ESCAPE ROOM BEFORE, AND IT WAS SO BORING!

Chances are you went to a small, low budget escape room. NOWAYOUT is not your ordinary escape room. We're giving you a very detailed, realistic, and physical experience! We spent a lot of time designing and creating each of our escape rooms. You will be immersed into a story that flows throughout your whole experience.

HOW ARE YOUR ESCAPE ROOMS DIFFERENT THAN OTHERS?

Unlike most escape room facilities, our escape rooms are detailed and massive! NOWAYOUT's escape rooms consist of multiple rooms, passageways, crawl spaces, as well as multiple floors.  

At NOWAYOUT, we are bringing you a more physically engaging experience. You will need to crawl, run, jump, or climb over obstacles. You'll be forced to use all the elements within the room to escape or complete the mission. Our escape rooms ACTUALLY feel real!

The puzzles within NOWAYOUT's escape rooms are not just about solving aggravating math problems or decoding riddles. We're putting a greater emphasis on realistic physical tasks. Contrary to most escape rooms- which can be defined as 'one directional'- NOWAYOUT is 'open world'. Everything you do will affect the outcome- if you can't get into a room, or past a certain puzzle- chances are there is a way around it, or another way in. The choice is yours! 

At NOWAYOUT, our goal is to ensure that once you enter our escape rooms, you will completely forget about the outside world. You'll be immersed in an unforgettable experience that may feel a little too real!

WHEN ARE YOU OPEN?

Our hours open to the public can be found HERE

We are available 7 days a week for private events. If you would like to book a corporate event or private party during times other than our 'Hours Open To Public', please call or send us an email at info@nowayoutescaperoom.com for more information! 

HOW DOES IT WORK?

STEP 1: Book online or call us to reserve a room. 

STEP 2: Arrive at least 20 minutes before your scheduled time.

STEP 3: Give us your money, and sign our waiver form.

STEP 4: We "lock" you in the room.

STEP 5: Escape or complete the room's missions.

WHAT ARE THE RULES?

The 1st rule of NOWAYOUT is: You do not talk about NOWAYOUT. Do not give away hints or information to anyone who has not yet completed a room.

The 2nd rule of NOWAYOUT is: No lighters, matches, cameras or other electronic devices are allowed inside any of our rooms. If you must have your phone, keep your phones in your pockets at all times!* 

The 3rd rule of NOWAYOUT is: Be safe! When completing a physical task, be sure to allow time for each player to attempt it and move out of the designated danger zone.

The 4th rule of NOWAYOUT is: Have fun, tell your friends about us, and come again!

*Lockers are provided free of charge.

HOW CAN I PAY?

It is our booking policy to collect credit card information. The credit card will not be charged for admission fees. Admission fees will be charged in store. 

We accept cash, debit, credit, and apple pay in store. 

HOW OLD MUST I BE?

If you are under the age of 18, you must have a parent or legal guardian co-sign your waiver form prior to entering the escape room. The waiver can be co-signed in store; or email us for a printable copy of the waiver form that you can print, fill out , and bring it in store! 

WHAT IF I CAN'T GET OUT?

Relax! If you get stuck on a puzzle, all you need to do is ask for a hint! 

If the allotted time has run out, the game has then ended; and one of our team members will come get you! 

ARE ALL YOUR ROOMS SCARY?

No! Currently, our only scary room is 13 SEDAH AVE. Canada's scariest escape room!

We dare you to try. 

WHAT ROOM DO YOU RECOMMEND FOR MINORS?

Currently, all our rooms are rated 18+. Anyone under the age of 18 must have their waiver form co-signed by a parent or legal guardian; waivers can be signed in store prior to entering the escape room. 

ARE YOUR ESCAPE ROOMS SAFE?

YES! At NOWAYOUT, your safety is our top priority. All of our escape rooms are equipped with emergency lighting, proper fire protection, and emergency exits in case of an emergency.

I HAVE A MEDICAL CONDITION. IS THIS FOR ME?

Depending on your medical condition, escape rooms may not be the place for you.

If you have a severe heart condition, pace-maker, claustrophobia, epilepsy, pregnant, or a physical disability that impedes your ability to crawl, run, jump, or climb- our escape rooms may not be for you. Our priority is your safety, so you may be advised not to participate.

WHAT IF I HAVE TO PEE?

Don't worry! If you have to use the bathroom, you can leave through the main entrance of that escape room. This door remains unlocked at all times for emergencies.

WHAT SHOULD I WEAR?

It is mandatory that participants wear flat soled shoes (no heeled footwear) during the escape room.

Comfortable and casual clothing is recommended- as long as you are able to crawl, run, jump, or climb!

WHERE DO I PUT MY STUFF?

Lockers will be provided free of charge during your game!

I'M REALLY INTOXICATED, CAN I STILL PLAY?

No! For your safety, if you are intoxicated or under the influence, you will not be permitted in any of our escape rooms. 

WHAT IF I HAVE LESS OR MORE PEOPLE IN MY GROUP THAN I ALREADY BOOKED FOR?

If the number of participants in your booking changes, it's not a problem, as long as it's within the range of players for that room. Just let us know about the adjustment when you are in store!

WILL MY RESERVATIONS BE GROUPED WITH OTHERS?

No! When you reserve a room, it will only be your group.

DO YOU ACCEPT WALK INS?

Unfortunately, we do not accept walk-ins. We ask that you book (online or call us) to reserve the date and time that you and your group would like in advance. 

For same day reservations, please call us at (905) 564-8844. All bookings are based on availability. 

WHAT IS YOUR CANCELLATION POLICY?

The cancellation fee is applied to the credit card that was used to book the escape room. The cancellation fee will be applied if the booking is cancelled less than 48 hours to the scheduled booking; or a no show on the day of the booking.

Cancellation fees are as follows: 13 Sedah Ave $50, The Red Market $50; Van Escape $25. 

A cancellation must be communicated to us via phone call, voicemail, or email 48 hours prior to your scheduled booking. If no message regarding the cancellation is received 48 hours prior to your booking, the cancellation fee will be applied to each booking that will be cancelled

If a reservation requires cancellation due to unforeseen circumstances out of our control (ex. weather), you can reschedule the event at a later date based on availability. 

CAN I BRING OUTSIDE FOOD TO CATER IN YOUR FACILITY?

Yes! We can accommodate your outside caterer. Unfortunately, we will not provide plates, utensils etc. Please be advised that there will be an additional clean up fee when food is brought to our facility.

Additionally, we have small in-house snacks and beverages for sale at NOWAYOUT. 

For more information regarding corporate/private events, please call or email us!